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hacienda.
Sp. A country house or estate.
HAI. Helicopter
Association International.
HAL. Holland
America Line
half pension. Hotel
rate that includes breakfast and one additional meal, typically dinner.
Also called Modified American Plan and demi-pension.
halo effect. The
extra business an agency gives the airline that owns the CRS system it
uses, above and beyond what that airline might expect to get based on
it's share of the overall market. Industry observers consider the halo
effect a result of the agent's tendency to trust the CRS system's
accuracy, as well as what critics call the CRS system's
"architectural bias" (qv). The system lists the
owner-airline's flights first, which some say leads to more bookings of
those flights.
hand luggage.
Baggage carried by the passenger, as on a plane. Often defined and
limited by airline regulations.
hand-measured pouring.
The dispensing of alcoholic beverages using shot glasses, jiggers, or
other measuring tools; as opposed to free pouring (qv).
hansom cab. A
horse-drawn carriage, typically used for sightseeing.
harbor. A naturally
or artificially protected area where ships dock.
harbor master. The
official who oversees port operations.
hard copy. A
printed version of a document, as opposed to the data in the computer.
hard-dollar savings.
Easily identifiable savings, such as free tickets, reduced rates, or
revenue-sharing (qv). See also soft dollar savings.
hatch. A hinged
door covering an opening in a ship's deck.
hatchway. The
opening covered by a hatch.
hawker stand. In
Singapore, an outdoor or indoor stall serving cooked food.
hawser. A heavy
rope used to tow or tie up a ship to a dock.
HCC. Hotel Clearing
Corporation.
head. A toilet on a
boat or ship.
head count. The
physical counting of passengers, as by a flight attendant, to compare a
manifest with the actual number of passengers. See also nose count.
head tax. A fee
assessed by some cities and countries on every passenger who arrives or
leaves.
HEDNA. Hotel
Electronic Distribution Network Association.
heliport. A landing
pad for helicopters.
heli-skiing. An
excursion by helicopter to remote, pristine skiing areas.
helm. The apparatus
for steering a ship. A ship's steering mechanism.
herringbone setup.
See chevron setup.
hidden-city ploy,
hidden city ticketing. A stratagem used to get a lower airfare when
the fare for a flight from A to C with a stop in B is cheaper than a
fare directly from A to B. The passenger who wants to travel to B, buys
a ticket from A to C and then gets off at B. Considered unethical by
airlines and many travel agencies.
high season. The season of the year when travel to an area peaks and
rates are at their highest.
higher intermediate point. When a city between the city of origin and
the fare break point (qv) has a higher fare than the destination city,
the higher fare must be used.
hijack. v. To take
over a vessel or airplane by force.
HIP. Abr. Higher
intermediate point.
hire car. Brit. A
rented car.
history. In
bookings, a detailed record of what has been done.
HK. CRS. Hold
confirmed.
HL. CRS. Holds
list.
HMS. Abr. Her (or
His) Majesty's Ship.
HNML. CRS. Hindu
meal.
hold. 1. v. Reserve
or set aside. 2. n. The storage compartment of a ship.
hold time. In the
hospitality industry, the hour at which hotel rooms that have been
reserved but not guaranteed are released for general sale, usually 4:00
or 6:00 pm.
hologram. A
laser-generated image with three-dimensional properties, increasingly
used to deter counterfeiting of currency, credit cards, and
identification.
hollow square setup.
A seating arrangement for meetings in which tables or chairs are
arranged in a square (or rectangle) with an open space in the center.
home exchange. The
swapping of personal residences by people in different cities or
countries as a strategy to reduce the costs of vacation travel.
home port bonus. An
additional commission, typically 5%, paid by cruise lines on cruise-only
bookings made by agents in Florida. The commission, now being phased out
by some cruise lines, is ostensibly justified by the fact that
Florida-based agents receive no commissions on related airfares, as do
agents in other states.
homepage. The first
"page" or screen you see at a web site, typically containing a
table of contents for the site.
homesickness. An
intense longing for home experienced by some travelers, especially on
extended journeys.
honor system. A
unsupervised system in which customers help themselves to goods and
services, and then are expected to pay for what they used.
honorarium. A fee
paid to a guest speaker or lecturer.
hooker. Slang. A
prostitute or streetwalker.
hors d'oeuvres. Fr.
Light snacks or finger food served before a meal or at the beginning of
the meal.
horseshoe setup. A
seating arrangement for meetings in which tables or chairs are arranged
in a U shape.
hospitality industry.
Term applied to the hotel, restaurant, entertainment, and resort
industry.
hospitality suite.
A hotel room, or suite, reserved by a company or group in which to greet
customers or others. Typically, refreshments are served.
host. 1. Person
leading or in charge of a tour. 2. In computer lingo, the system to
which an agent's terminal is connected for CRS services. In some cases,
the host is an airline's central computer system.
hosted tour. A tour
that features the services of a person, sometimes a hotel employee, who
is available to perform certain services for members of the group.
hostel. An
inexpensive accommodation, typically in dormitory style. Usually used by
younger travelers, as in "youth hostel."
hostelry. A hotel
or inn.
hot air ballooning.
An increasingly popular form of excursion in which a small number of
people are carried aloft in a basket suspended from a large balloon made
lighter than the surrounding air by being filled with heated air.
hot line. Any phone
number used to provide fast help or customer service.
hotel. Any
establishment offering overnight accommodations.
hotel register. A
book, or other record, which guests sign and which becomes the permanent
record of an establishment's guests.
hotel rep firm. An
independent company that provides marketing support or group
reservations support for a hotel or hotel chain.
hotel representative.
A booking agent or agency for hotels.
hotel voucher. A
pre-paid coupon that can be exchanged at certain hotels for a night's
lodging.
hotelier. The owner
or manager of a hotel. Someone in the hotel business.
hotelling. An
office arrangement in which very mobile staffers do not have a permanent
assigned office, but must reserve one whenever they are not traveling.
house brand. Any
brand of liquor served when a customer requests a drink by its generic
name (e.g. gin and tonic, scotch and soda). The least expensive brand
served, as opposed to more expensive call brands (qv).
house flag. The
flag denoting the company to which a ship belongs. A shipping company's
flag.
house limit. 1. In
a casino, the maximum wager permitted. 2. In a hotel or other
establishment, the maximum extent to which credit will be extended
before payment is requested. 3. In restaurants and bars, the maximum
number of alcoholic beverages that will be served to a single customer.
house plan. 1. A
diagram of a property's function spaces. 2. A property's floor plan.
houseboat. A
flat-bottomed or twin hulled recreational boat that resembles a small
house or apartment.
housekeeping. The
department of a hotel charged with cleaning and maintaining rooms and
public spaces.
hovercraft. A
water-borne vessel that floats on a cushion of air.
HRU. Abr.
Hydrostatic release units (qv).
HSMA. Hospitality
Sales and Marketing Association International.
HTL. CRS. Hotel.
hub. A city or an
airport in which an airline has major operations and many gates. For
example: American has a hub in Dallas, United in Chicago, Delta in
Atlanta, TWA in St. Louis.
hub-and-spoke. adj.
A system many airlines have adopted to maximize the amount of time their
planes spend in the air, thus make money for them. They designate
certain cities as hubs, schedule many flights to them, and offer
connecting flights from the hubs to smaller cities, which can be served
by smaller aircraft.
hub and spoke tour.
The hub and spoke concept applied to tours. Tour members travel out of
an return to a central point each day.
hull. A ship's
frame or body, not including masts and rigging.
hurricane. A
tropical storm (qv) with winds in excess of 75 mph.
hurricane season. A
period in which hurricanes are most likely to occur, roughly from June
to October in the Northern hemisphere..
hush kit. Slang.
Added equipment used to make existing aircraft engines quieter.
HX. CRS. Have
cancelled.
hydrofoil. 1. A
ship or boat design that lifts the hull above the water as speed
increases, thereby lessening friction and increasing speed. 2. Any ship
or boat so designed.
hydrostatic release
units. Automatically deployed life rafts used on cruise ships.
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